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If the connection is operational, the error may be caused by another connection test performed during activation.Before attempting to activate your license, a connection test is performed by pinging A single-user license allows you to run your software on a single computer.Multi-user licenses allow you to run the software on a number of computers.This troubleshooting guide will help you identify and resolve problems you may encounter while attempting to authorize your Freedom Scientific product using Internet License Manager (ILM).

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This article was is updated based on your feedback.Visit your account page to manage your settings and then return here to retry activation." To fix this issue, please follow the steps in Installation limit reached error when activating Office 2016 for Mac.If you see repeated prompts to grant access to the keychain when starting an Office 2016 for Mac app, Office may have been moved to a location other than the default /Applications folder.Other symptoms may be that you see Office 2016 for Mac repeatedly asking you to sign into your account or you receive an "Authentication Expired" error.In the case of any of the above, follow the steps in Office 2016 for Mac repeatedly requesting keychain access to reset your keychain permissions. We’ve confirmed your purchase, but in order to activate you will need to download a version of Office 2016 for Mac from this Link" If you're trying to activate a one-time purchase of Office 2016 for Mac and you get the above error message, this is because your Priviliged Helper Tools folder is incorrectly not accessible to your user account.

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